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Novel Coronavirus

  • If you have returned from these specific areas since February 19th, you should call NHS 111 and self-isolate even if you do not have symptoms:
  • Iran
  • Specific lockdown areas in Northern Italy as designated by the Government of Italy
  • Special care zones in South Korea as designated by the Government of the Republic of South Korea
  • Hubei province (as previously noted)
  • If you have returned from these areas since February 19th and develop symptoms, however mild, you should self-isolate at home immediately and call NHS111. You do not need to self-isolate if you have no symptoms.
  • Northern Italy (defined by a line above, and not including, Pisa, Florence and Rimini),
  • Vietnam
  • Cambodia
  • Laos
  • Myanmar
  • Those who have returned from previously identified geographic areas within the past 14 days and develop symptoms, however mild, should self-isolate at home immediately and call NHS 111.

Find out more at the Government coronavirus advice page

Local Pharmacies

Please be aware we are NOT directly linked to any local Pharmacy.  any queries MUST be directed to the Pharmacy concerned.

Local Pharmacies include

AR Pharmacy, West Totton

Day Lewis, Brockenhurst 

Forest Pharmacy, Cadnam

Lloyds Pharmacy, Totton

Rowlands Pharmacy, Lyndhurst

Babies Cry. You Can Cope!

If you require non urgent medical treatment and advice when the surgery is closed you should call


For life threatening medical emergencies call 999

Measles vaccines

Due to outbreaks of measles being reported in the South of England we are recommending anyone who has not had 2 doses of the measles vaccine (known as MMR) to make an appointment with our nurse to have this done.  This is especially important if you are travelling to Romania, Italy or Germany.





You may see any of the practice doctors, please tell the receptionist who you would like to see, and they will try to suit you wherever possible. At some time the doctor of your choice may not be available, the receptionist will offer you alternatives, but please be understanding if she needs to ascertain the urgency of your problem, in order to find the most appropriate appointment for you.

Please remember our receptionists carry out their duties with the intention making the Practice run as smoothly and safely as possible.

They may ask you a few 'irritating' questions or may keep you waiting but this is unintentional.  Please try to help by giving the Receptionist the necessary information as she has to judge the urgency of the request and may need to speak to the doctor.

Please let us know if you are unable to keep an appointment as another patient may be able to be seen. The practice publishes the number of consultation and missed appointments monthly.

Late Arrivals

If you think you are going to be late for an appointment please contact the surgery as soon as possible to advise us. Patients who arrive within 15 minutes of their booked appointment will be seen at the Doctor or Nurses discretion.  However, if you are more than 15 minutes late we will need to re-book your appointment

Urgent Appointments, Triage and Telephone Enquiries

If you feel your problem is medically urgent please tell the receptionist. Your name and home telephone number will be taken and someone from the Triage Team will contact you to ascertain, in confidence, the nature of your problem and advise you on the telephone, see you in surgery or ask a doctor to see you at the appropriate time.

This scheme, which was piloted in Lyndhurst, has now been introduced in the majority of practices in the New Forest. Please do not abuse the system - non-urgent problems in an urgent slot may prevent a more seriously ill person from seeing the doctor.

Call 111 when you need medical help fast but it’s not a 999 emergencyNHS ChoicesThis site is brought to you by My Surgery Website